Why do my images look washed out?

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This is caused by the way Mac OS High Sierra (10.13) renders images saved on older Mac operating systems.

We plan to ship an update next week that will prevent this from happening in the future.

But for now, we wanted to give you a way to fix your existing media. If you're impacted by this, you can download this tool. Click Scan Media Cache to correct the affected images.

Thanks, and we're sorry for the disruption.

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