How do I submit log files if I can't open Proclaim?

If you need to submit logs but can't open Proclaim to save them to your desktop, you'll have to find them on your file system before sending them in.

Retrieving log files on Windows

If you cannot open Proclaim, you can still find your log files. On Windows, logs are created in the user's Documents folder at the following path:

  • %USERPROFILE%\My Documents\Proclaim Log Files

Select all files in this directory and right-click > Send to Compressed folder

Retrieving installer logs on Windows

If you're encountering an issue where Proclaim won't install, reinstall, or uninstall, you will need to collect your installer logs. These are different from the Proclaim program log files and contain information specific to installation.

The installer logs for Proclaim can be located in the following directory:

  • %LOCALAPPDATA%\Temp\Logos Log Files

Select all files in this directory and right-click > Send to Compressed folder

Retrieving log files on Mac

On Mac, log files are created in your Application Support folder.

First, click the Desktop to enter the Finder, then select Go > Go to Folder… from the menu.

Enter "~/Library/Application Support/Proclaim/Logging" into the box.

 


Select all the files in this folder, then right-click > Compress items.

Send us your logs

Send the resulting zip file to ProclaimDev@faithlife.com. We'll take a look and follow up with an update or further explanation.

Have more questions? Ask the community